This course introduces the new or inexperienced Salesforce user to the basics. Hands-on lab sessions reinforce the instructor’s lessons.

Topics

• Finding records and using List Views
• Creating and changing Account and Contact records
• Introduction to the Salesforce workspace and Home Page and Personal Setup
• Adding Aattachments
• Understanding Leads
• Working with your Calendar
• Scheduling and completing Events and Tasks
• Managing Opportunities
• Sending and receiving email
• Using email templates
• Generating Reports

"After reviewing all of the online courses Salesforce offers and several months of administration experience. I still did not feel that I knew as much as I should about Salesforce. In one day I increased my knowledge considerably. I learned many things about Salesforce that I never expected."
- Student