This course introduces the new or inexperienced salesforce.com user to the basics. Hands-on lab sessions reinforce the instructor’s lessons.

Topics

• Finding records and using lists
• Creating and changing Account and Contact records
• Introduction to the salesforce.com Workspace and Home Page and Personal Setup
• Adding notes and attachments
• Understanding Leads
• Working with your calendar
• Scheduling and completing events and tasks
• Managing opportunities
• Sending and receiving email
• Using email templates
• Generating reports and exporting to Microsoft Excel

"After reviewing all of the online courses Salesforce.com offers and several months of administration experience. I still did not feel that I knew as much as I should about Salesforce.com. In one day I increased my knowledge considerably. I learned many things about Salesforce.com that I never expected."
- Student